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Last chance!

2014811_lastchanceFed up with your cable choices?  Make your voice heard while there’s still time!

The Federal Communications Commission’s open comment period for the proposed Comcast/Time Warner merger ends August 25th.  Sign CUB’s petition demanding the FCC either reject the deal or ensure these basic consumer protections:

  • Mandatory compensation to customers who suffer poor service,
  • An “a la carte” cable option allowing customers to only pay for the channels they choose;
  • Company policies that uphold federal net neutrality standards.

After a recent Comcast customer service debacle— a consumer spent more than 18 minutes trying to get his service canceled from an overzealous representative– it’s more important than ever to make sure the FCC defends consumer rights in the proposed merger.

Also, take the time to join CUB’s Action Network to stay updated on the latest utility-related news and urgent action alerts!

No Comments

  1. REPLY
    Concerned Customer in Illinois says

    Please do not sign this petition from CUB about Comcast merger. I had positive experiences with CUB so far but now it seems like CUB sold us all out.

    The mailer is worded in a clever way.

    It says “reject the merger UNLESS” and lists some weak and useless commitments.

    compensation for poor customer service – how much more vague can you be? what is a just compensation for poor customer service?
    a la carte – again, weak. a la carte means nothing to customers unless the a la carte channels are prices competitively to bundles. again, this is pointless in the merger case
    net neutrality to federal standards – court just gave the boot to FCC and said it has no authority to define or enforce net neutrality rules. there are no federal standards for net neutrality now. which means, zit.

    CUB’s petition is supporting the merger. CUB should take a strong stand against the merger. Its bad for customers no matter how you spin the story.

    • REPLY
      Jim Chilsen says

      Hey Concerned Customer in Illinois. Thanks for your comments. Let me be clear: We have BIG issues with the merger. It’s not accurate to say we support it. We’re saying IF Comcast cannot deliver on all three significant reforms, then regulators should reject the merger, period. That’s a big ask. I’m sure Comcast would NOT be happy to be forced to implement these reforms, but that’s what we’re asking.

      • REPLY
        Concerned Customer in Illinois says

        you should be categorically against the merger proposal. Nothing from Comcast can make the merger ok.

        What you are asking is vague and pointless. Can you point to what current federal standards are for net neutrality? thats right, NONE!!! NADA. SO what do you expect Comcast to commit to?

        The petition should say, “NO” thats it. No “unless” clauses.

        I have signed a number of your petitions and always had a positive view of CUB. In fact, I almost signed it without reading (which is what you were aiming for) but the unless caught my eye.

        Can you provide one upside of the merger? Why cant you ask FCC to reclassify ISPs and madate competition among cable companies and telecom companies?

  2. REPLY
    Jim Chilsen says

    Hey Concerned Customer in Illinois. Thanks for your comments. Let me be clear: We have BIG issues with the merger. It’s not accurate to say we support it. We’re saying IF Comcast cannot deliver on all three significant reforms, then regulators should reject the merger, period. That’s a big ask. I’m sure Comcast would NOT be happy to be forced to implement these reforms, but that’s what we’re asking.

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