It’s hard to believe that it’s actually illegal to take a smartphone to a new carrier, without getting your old carrier’s permission, even if you’ve already paid for the device in full. In fact, it’s so absurdly illegal that the maximum penalty is a $500,000 fine and up to five years…...
From the CUB files: Top 5 worst consumer horror stories
As CUB approaches its 30th anniversary, we’ve compiled a list of some of the worst consumer horror stories we’ve ever heard. What better way to celebrate Halloween? 1) The phone plan that ate my bank account! It sounds like the title of a 1950s creature feature, but, unfortunately, it’s reality for…...
CUB’s Consumer Advocacy Team: Meet the CUB crew fighting for you!
Each year, CUB’s Consumer Advocacy Department handles nearly 10,000 calls, emails and letters from Illinoisans with questions or complaints about utility service. The team has saved individuals thousands of dollars by identifying errors on electric, gas and phone bills. Consumer Advocacy Director Sandra Marcelin-Reme said a lot of problems stem from…...
Shouldn’t you be able to ‘unlock’ a cellphone that YOU own?
Love your smartphone but not your wireless carrier? You might be out of luck. Last October, the Library of Congress adjusted its interpretation of the Digital Millennium Copyright Act (DMCA). The result is it’s now illegal for customers to “unlock” smartphones without first getting their carrier’s permission—even if they own…...
Tele-frustrating! Illinois tops nation in telemarketing complaints
A decade after the federal government created the Do Not Call list to combat telemarketing calls, Illinois has the nation’s worst complaint rate for people who are on the list but still get annoying phone pitches, USA Today reports. Tuesday’s report was just the latest development this week in Illinois’…...