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AT&T

Like music to her ears : CUB helps violin instructor slash phone bill by $81

Imelda Kaminski, a violin instructor who’s been playing the instrument for 60 years, depended on her home phone service even more after her husband underwent spinal surgery—with all the calls to family, friends and doctors. Her husband’s recovery was her only concern until her AT&T bill arrived. It had soared…...

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Show some love for landlines

The largest provider of telephone service in America will break the hearts of millions of Illinoisans if its plan to kill traditional home phone service is approved by state legislators. This year the Illinois Telecommunications Act—important legislation that protects consumer rights—is up for review, and AT&T wants its dismantled. The…...

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DEA uncovers scam that could net you a refund

AT&T has agreed to pay nearly $7.8 million to settle government allegations that the phone giant allowed scammers to charge some customers about $9 a month for a fake directory assistance service, uncovered in a sting from, of all places, the Drug Enforcement Agency. The settlement, announced by the Federal Communications Commission…...

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Are you due for an AT&T refund?

AT&T has agreed to pay nearly $7.8 million to settle government allegations that the phone giant allowed scammers to charge some customers about $9 a month for a fake directory assistance service. The settlement, announced by the Federal Communications Commission (FCC) in August, is the latest action against the “cramming” scam. Cramming is…...

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iPhone customer “filled with glee” after avoiding $999 fee

Thanks to CUB’s help, a Chicago woman saved almost $1,000. According to a CUB complaint, Doretha started experiencing problems with her iPhone this past June—but an AT&T agent told her she qualified for a new phone. The only reason she considered the offer, Annie said, is because AT&T said she…...

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Act now! Fight irritating, illegal robocalls

Today, CUB asked Illinois consumers to sign a petition to fight illegal “robocalls.” It’s the perfect time to take action, now that Federal Communications Commission (FCC) Chairman Tom Wheeler has urged big phone companies to give customers free technology to block these computer-generated telemarketing calls. We’re all annoyed by these…...

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Happy consumer: Versus AT&T, ‘CUB’s service was superior’

By Sagar Dommaraju Kenneth Voight loves the “Consumer’s Choice” phone plans and his landline so much that he once appeared at a CUB news conference to promote them. So you can imagine how frustrated he was when an AT&T representative suddenly told him that he couldn’t return to the low-cost…...

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AT&T tells her ‘the check’s in the mail;’ (but it wasn’t!)

By: Sagar Dommaraju All Barbara Hardin wanted was the $11.78 AT&T owed her. For 11 months, she called the company a dozen times to try to get her money back. She had no such luck, until CUB got involved. When the retired homecare worker first noticed that she overpaid on…...

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Saved from a high phone bill, retiree says: ‘Illinois consumers need CUB’

By Samantha Vercellino Last October, Chicago retiree Cassandra packed her bags and moved across town to the West Side of the city. She welcomed the change in scenery until she found out a new address also meant she had to switch to pricey digital phone service. Before the move, she…...

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Retiree says: CUB doesn’t mess around!

By Samantha Vercellino Arlene Cleary will admit she’s not tech-savvy, which is why she’s stuck with AT&T and the same long distance calling plan the past 58 years. However, a new laptop, courtesy of her grandchildren a few years ago, finally forced her to welcome a different type of service…...

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