Utility Checklist for Renters

CUB constantly gets complaints from renters who are slapped with high telephone, electric, and gas bills simply because nobody educated them about their rights and responsibilities. When you move into an apartment, or if you already live in one, follow CUB’s checklist—and please call us with any questions
at 1-800-669-5556.

End Your Old Service

When you move into a new place, make sure your electricity, natural gas, and local telephone service—whatever you were responsible for—has been ended at your old apartment.

Do not assume that establishing service at a new residence automatically cancels the service at your old place. It is possible to have service in your name at two locations—and even to pay for the services enjoyed by the person who moved into your old place. The utility company is not responsible for asking you if you want to cancel your old service, so you should make it clear to the company.

Then, you should eventually receive what the utility identifies as the final bill for that address. For gas and electric service, make sure that final bill is an actual meter reading (sometimes marked by the abbreviation “ACT”). You don’t want to get billed for an underestimated meter reading from your old apartment long after you’ve moved.

Study That Lease

Read the lease carefully to see what utilities you are responsible for paying. Make sure you aren’t being charged for more than what you agreed to. For example, renters are sometimes inappropriately charged for utility costs connected to the laundry room, outside lights, and even the building’s hot water heater.

If your electric bill seems too high, you can try your own test. Turn off all your electric appliances and then find your meter and check if it’s still running. Also, it’s your right to ask the gas or electric utility to trace your lines to determine if you’re paying for utility service in an additional apartment or any other area that isn’t your responsibility.

If the company finds something wrong, ask it to send you a letter confirming the problem. The utility is not obligated to correct the problem and will hold you responsible for the charges, so use the letter to pursue your landlord to fix the matter and give you compensation. Remember, for any suspiciously high bills, the company is obligated to investigate within 30 days.

If the company’s probe alleges that there has been a “tap” on the pipes or wires—meaning somebody is stealing your gas or electricity—the utility will attempt to ask the landlord to remove it immediately and determine who benefited from the tap.

Remember Roommates

Beware that a utility will require that you give it a copy of your lease, and it will record all the tenants on that lease. That means your credit history could be threatened if the utility bills aren’t paid, even if your name isn’t printed on the bill.

If this happens, call CUB to have the situation investigated. Regardless, it’s wise to have a clear agreement with your roommate(s) about how the bills will be paid. To be extra cautious you may want to get that agreement in writing and notarized.

Gas and electric companies are pushing changes to state regulations that would give them the power to refuse service to someone whose roommate owes the same company a past-due bill from a previous residence. This is called the “household rule,” and CUB is fighting before the Illinois Commerce Commission (ICC) to stop implementation of it.

Know What You're Getting Into

Make sure you know whether your radiators or furnace, hot water heater, and stove are gas or electric. (Remember, even if you don’t pay for water, you may be responsible for the gas or electricity that heats your hot water.)

Under Chicago law, before you sign your lease you have the right to get a report of the previous year’s heating costs. This is called a “heating disclosure.” The form must be printed from the City of Chicago’s website, filled out by you, and submitted to ComEd (electric heat) or Peoples Gas (gas heat). The utility companies will then fax or mail the requested heating information back to you.

To find the form go to the City’s website (http://www.cityofchicago.org/city/en.html) and search for “heating disclosure.”

Don't Forget the Meter

You will pay all the charges on your electric bill now, with two differences. First, your monthly bill will have the $2.25 monthly “meter lease” fee added to it. (This charge is in addition to the “meter charge” already on your bill. That fixed charge, which all electric customers pay, covers the costs associated with such tasks as meter reading and testing the meter equipment.)

Also, you won’t pay Ameren’s standard per-kilowatt-hour electricity rate. Remember, under hourly pricing, you could be charged a vastly different rate for each hour of electricity usage over the course of a month. Your bill will include the number of kilowatt-hours you used over the course of the billing period and a total cost for that electricity. Ameren customers who want more detail will be able to find an online breakdown of how much electricity they used and the rate they paid each hour over that period, at www.PowerSmartPricing.org. On the website, you can also view a comparison of what you would have paid under your utility’s standard rates versus what you paid in the power-smart pricing program. You can also request this bill comparison by mail.

Check Your Bills

Always read your bill and make sure the utility company has your correct unit number, meter number, and rate. CUB gets many complaints from consumers who are getting charged a higher commercial rate for their electric and natural gas service, rather than the proper residential rate.

File Those Bills

Obtain an actual reading of the electric and gas meters on your first day in your new apartment as well as on the day you move out. If you want, you can read the meter yourself. (Call CUB for a copy of our fact sheet, “How to Read Your Meter.”)

Having this information on hand will help you if there is a billing dispute with the company in the future. For the same reason, keep copies of the first and last bills for each address where you’ve lived.

Beware Utility Maintenance Plans

Your gas or phone company may try to sell you a maintenance plan that for a monthly fee of about $3 to $7 covers repairs to your apartment’s utility wires, pipes, and equipment. Since any needed repairs are only of benefit to the building owner (you can’t take them with you!), think carefully before you agree to any maintenance plan.

Most if not all of these repairs should be covered by the building manager. Even if the building doesn’t cover the repairs, consider this: Although they may have reassuring names like “Comfort Guard” and “Phone Protect,” these optional plans often cover rarely needed repairs.

In fact, the list of what they don’t cover usually is longer than what they do. Your savings by skipping such plans will probably be enough to cover such repairs, if you ever need them done.

Call CUB

If you have any question or complaint about your utility rights and responsibilities as a renter, call CUB’s Consumer Hotline, at 1-800-669-5556.

Help CUB fight utility rate hikes and rip-offs!