Welcome to CUB's Help Center

CUB created this help center to keep you informed of the consumer group’s information campaigns and other breaking news that matters to your utility bills.

Electric

Consumer Alert:  Beware of bad deals peddled by unregulated electricity suppliers. Get CUB’s free “Guide to Avoiding Electric Rip-offs” emailed to you

Note: In the current market, it’s likely that the supply rate charged by ComEd or Ameren is your best bet compared with offers marketed door-to-door, over the phone or by mail.

ComEd’s price:

6.318 cents per kilowatt-hour (kWh) through May 2017

Ameren’s price:

6.519 cents/kilowatt-hour for the first 800 kWh

4.781 cents/kilowatt-hour over 800 kWh

See a list of municipal aggregation (community power) deals, what rate they are charging, and when their contracts end at the state of Illinois’ PlugInIllinois.org website.

Use CUB’s Power Calculator to see how much an alternative supplier offer will cost you, compared with ComEd’s rate.

If you are currently with an alternative electric supplier, and you can’t resolve a problem you have with the company, use this online complaint form to reach CUB’s consumer advocacy department.

Natural Gas

For years, Northern Illinois consumers have been allowed to choose a company other than the regulated utility—Nicor Gas, North Shore Gas or Peoples Gas—to supply them with heating gas.

Every winter, CUB gets complaints from consumers whose natural gas bills go up because they are stuck on bad alternative supplier deals. We hope this information helps you protect yourself in Illinois’ gas market.

Get CUB’s free “Guide to Avoiding Gas Rip-offs” emailed to you.

CUB has seen a 65 percent increase in complaints/questions about alternative gas suppliers. Read our consumer alert.

CUB’s WatchBlog: Don’t fall for these myths about gas competition.

If you are currently with an alternative gas supplier, and you can’t resolve a problem you have with the company, use the online complaint form to reach CUB’s consumer advocacy department.