How do you tell a grandmother that her light bill is double what it should be. Almost every day, CUB has to break it to somebody somewhere: You’re being price-gouged by an unregulated electric supplier. (One consumer on a fixed income was tricked into paying 140 percent more to keep…...
Results of quick poll on Exelon Bill
Nearly 1,900 people responded to our informal survey about a push by Illinois’ biggest energy company, ComEd-parent Exelon, to raise electric bills by up to $1.6 billion–and eight out of 10 said NO to the idea. Exelon says keeping its nuclear plants open will fight climate change—and they need economic help. Opponents…...
Nuclear bailout in Illinois? Take our poll!
Exelon Corp., Illinois’ largest energy company, says keeping its nuclear plants open will fight climate change—and they need economic help. Opponents say Exelon just wants bigger profits. What do you think? Should Illinois give unprofitable nuclear plants more money if it helps fight climate change? Take our quick poll! ...
7 tips for better cable/Internet customer service
Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...
A horrible bill in Washington
Can you believe this? Some members of Congress seem to want consumers to stop complaining about Internet service. H.R. 2666, also known as the “No Rate Regulation of Broadband Internet Access Act,” could forbid the Federal Communications Commission (FCC) from acting on customer complaints about billing errors, data caps, overage…...
Join CUB’s Double Your Donation Challenge!
Today, we need your help. A generous CUB benefactor has agreed to match all donations, up to a total of $1,000, this week only! Please, join CUB’s Double Your Donation challenge so that we can fight these 2016 battles: ComEd-parent Exelon is still pressuring Springfield to raise bills by $1.6 billion over 5…...
CUB’s guide to avoiding bad gas deals
Gas customers in Illinois have the option of choosing an unregulated alternative gas company instead of the regulated utility for their gas supply. Making the right choice, however, can be hard work! And now that utility heating prices are at their lowest in nearly 15 years, it is more important than…...
Did Peoples Gas mislead state regulators? New AG/CUB filing makes the case
In a recent filing before state regulators, Attorney General Lisa Madigan and CUB argue that Peoples Gas “knowingly misled” state regulators or withheld from them the $8 billion estimated cost of a troubled pipe-replacement program. The AG/CUB pleading, filed on Feb. 4, argues that utility officials may not have disclosed the figure–which…...
Enter CUB’s smart thermostat giveaway!
Ever dial down the thermostat to frosty temperatures just to save a few bucks on your heating bill? At CUB, we’re about savings without the sacrifice. That’s why we’re offering you the chance to win a free money-saving device for your home. Smart thermostats allow you to conveniently control temperatures from…...
