By Samantha Vercellino Almost two years ago Helen Paul cancelled her services with the alternative supplier Kona Energy and switched back to the regulated utility. However, just recently she discovered her termination request never went through. Kona Energy was still her supplier. The Hazel Crest resident wasted no time calling…...
Q&A about June 1 electric rate hikes in Central, Southern Illinois
Ameren customers, you could be in for a rate hike on June 1. Read this Q&A to get the latest details. What’s happening? Customers in Central and Southern Illinois who are paying Ameren Illinois’ electricity supply rates may see a significant increase in their power bills from June 1, 2015 through…...
Electricity updates: The good, the bad, and the ugly
The last 24 hours have been a whirlwind of electricity-related developments. We’ve got some good news and bad news for Illinois consumers. First, the good. We’ve been saying for years that efficiency pays— and now we have the proof. A CUB analysis released this morning shows that the Illinois Clean Jobs…...
Is your home (energy) ready for the summer?
By Samantha Vercellino Summer cannot come soon enough. But before warmer weather arrives, follow this simple checklist to get your home ready for the months ahead. 1) Dust off the grill. Haul the dusty grill out of the garage—it’s time to enjoy backyard barbecues. Since grills keep heat out of the…...
Consumer collects $598.13 electric refund with CUB’s help
By Samantha Vercellino Doreen, of Country Club Hills, couldn’t figure out why her power bills were becoming unusually expensive. Not wanting to be left in the dark, she headed to a CUB speaking engagement in Richton Park for answers. At the event, she sat down with Community Service Liaison Aimee…...
Cold winter = refund on gas bills
Peoples Gas and North Shore Gas customer will receive a $33.5 million refund this year due to the unusually cold winter. Customers should expect to see a monthly credit on their bill, starting this month and ending in December. Total average refunds will reach $29.50 for Peoples customers and $23 for North Shore customers,…...
Telecom, utility concerns on AG’s list of top consumer complaints
Telecommunications and utilities are both top concerns for Illinois residents, according to Illinois Attorney General Lisa Madigan’s annual top 10 list of consumer complaints. In 2014, the Attorney General’s office fielded 2,162 telecommunications-related complaints from consumers (No. 3 on the list), and 566 utility-related complaints (No. 10). Attorney General Madigan’s…...
