Good news out of Washington can be a rare thing, but we’ve got some! A new law has now formally reversed a goofy policy that forced consumers to get their cellphone carrier’s permission if they wanted to take their phone to another carrier. This month, the “Unlocking Consumer Choice and…...
The 5 most annoying things about Illinois’ power grid (and what a smarter grid could do about it)
Illinois’ power grid—the aging lines and equipment that deliver electricity to our doorstep—has become a costly headache for electric customers. The “smart grid,” which is an umbrella term for grid upgrades, could help change that. CUB has compiled a list of the most annoying consumer headaches that ComEd and Ameren…...
Integrys Deal Changes
The City of Chicago announced that it has renegotiated its electricity deal with Integrys Energy Services after growing concern among consumers that they might be better off returning to ComEd for their electricity supply. The new deal splits Chicago households into 10 different “tiers” with accompanying rates that are intended to save consumers money and…...
Chicago Power Deal Calculator Video
Not sure which energy supplier will save you money this summer? Watch our video to find out about a free tool– the Chicago Power Deal Calculator– that will help you decide if the City’s deal with Integrys is right for you: [youtube https://www.youtube.com/watch?v=CEkpnQ2HGj8?list=UUnBH1A1X_csFhP4sN0hZVlQ&w=560&h=315] ...
Comcast customer “service”
We’ve heard stories of bad customer service over the years, but this takes the cake: Tech journalist Ryan Block attempted to cancel his service with Comcast, only to endure an exasperating 18 minutes with a relentless customer service representative who refused to perform the request. (It’s interesting to note…...
