If you’re a ComEd customer, registering for online access with your utility has its benefits—you can easily make payments, update your contact information, access account information, view your current and previous bills and review your usage history. To sign up for ComEd online access, visit this webpage. You’ll most likely…...
Memo from the General Counsel: CUB’s consumer battles
By Julie Soderna, CUB General Counsel Below is a rundown of key consumer battles in our caseload. In summary, we helped reduce utility rate hikes by a total of $85 million, and we helped negotiate $2 million in refunds and energy assistance from three alternative suppliers accused of violating state…...
Affordability crisis: Illinois consumers grapple with overdue utility bills as winter weather draws near
Heading into what could be the most expensive heating season Illinois consumers have seen in more than a decade, many utility customers across the state are already behind on their utility bills. Nearly 170,000 Peoples Gas customers, about 20 percent, are more than 30 days behind on their natural gas…...
ComEd and Ameren electricity prices up in October
Electricity supply prices charged by Commonwealth Edison and Ameren Illinois have increased by 10 percent and 19 percent, respectively, as of October 1. Now that a pandemic-related ban on door-to-door marketing has been lifted, CUB warned Illinois consumers to beware of unscrupulous alternative supplier sales representatives that may try to…...
$1 Nest thermostat offer through Oct. 11
ComEd customers can now purchase a Google Nest thermostat—a device that can help you cut your heating and cooling costs—at a deep discount: $1 through Oct. 11. Who is eligible for the $1 Nest thermostat offer? The offer is only available to ComEd customers through the utility’s online buying platform:…...
State: Illinois electric customers overpaid by $431 million with alternative suppliers
Illinois consumers who buy their electricity from alternative suppliers collectively paid $431 million more in the last year than they would have by sticking with their utility, according to a new report from the Illinois Commerce Commission’s Office of Retail Market Development. From May 31, 2020 through May 31, 2021,…...
CUB secures $411 refund for Chicago consumer with mixed meter issue
If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, one of the outstanding advocates who staff our Consumer Hotline (1-800-669-5556). Earlier this year, Jantay secured a $411 refund for Nicoletta, a Chicago consumer who submitted a complaint about a ComEd billing issue. “Last year, I…...
