After a historic agreement between consumer advocates and Illinois’ major utilities, state regulators are now considering the most comprehensive COVID-19 utility relief measures in the country. This plan could serve as a national model for helping utility customers struggling to pay their bills during the worst economic crisis since the…...
4 Coronavirus headlines you might have missed: Shut-offs, Wi-Fi, scams, dirty cellphones
As Coronavirus continues to spread, headlines have been saturated with news about the disease, also known as COVID-19. CUB picked a few news stories from the bunch that are helpful for consumers’ pocketbooks and health. Leaders call on utilities to half shut-offs during public health crisis. Gov. J.B. Pritzker and…...
A message from CUB’s Executive Director: Responding to COVID-19
Dear Illinois consumers: Now that the World Health Organization has declared COVID-19 (also known as Coronavirus) a global pandemic, I want to let you know that the Citizens Utility Board (CUB) will continue to serve you through this public health crisis, while doing our part to limit this hazard from…...
CUB “helped save my company from bankruptcy” with $82,000 credit
Devin B. won’t ever forget the monster ComEd bills he feared would bankrupt his small business before it even started. In March, ComEd told him he had used 293,106 kilowatt-hours (kWh) of electricity. That’s about 2,400 times his typical usage. His bill, which usually hovered around $100, ballooned to $44,226.…...
More than 100 million consumers hit by Capital One hack
Yet another data breach has exposed the private data of more than one hundred million people, leaving them vulnerable to fraud. Credit card company Capital One went public on Monday with news that 106 million individuals had their data compromised, mostly from credit card applications between 2005 and early 2019.…...
CUB honored by generous donation in memory of Chris Conrad
Illinois man remembered as kind-hearted seeker of knowledge As the Citizens Utility Board (CUB) celebrates its 35th anniversary, we are honored to receive a generous memorial gift from the family of an Illinois man, Chris Conrad, who had a lifelong passion for shining a light on inequity and injustice. The…...
CUB honored by gift in memory of Chris Conrad
Illinois man remembered as kind-hearted seeker of knowledge As the Citizens Utility Board (CUB) celebrates its 35th anniversary, we are honored to receive a generous gift from the Chris Conrad Memorial Light-the-Way Fund. The $20,000 gift honors Chris Conrad’s lifelong passion for shining a light on inequity and injustice. We…...
Back-to-back consumer refunds: Over $800 in savings!
Jantay Gray, consumer advocacy assistant at CUB, recently helped two consumers land refunds–totaling $871.45! “I try my best to advocate for whom I believe to be the most vulnerable utility customers–the elderly and victims of economic disparities,” she said. Throughout the year, CUB’s Consumer Advocacy Department (CAD) takes thousands of calls…...
