Updates

A Genoa resident received a $500 refund after being overcharged for months by an alternative electric and gas supplier, thanks to CUB’s Bilingual Consumer Rights Specialist Annie Warnock. When Gayle filed a complaint with Residents Energy, he was paying 15.53 cents per kilowatt-hour (kWh) for electricity — more than double…...

You can order CUB’s Guide to Fighting Robocalls here. Below is a list of the sources the Citizens Utility Board (CUB) researched to write the guide:  “Apple.” Detect and block spam phone calls – Apple Support. https://support.apple.com/en-us/HT207099. AT&T. “Block Robocalls and other Unwanted Calls.” https://www.att.com/help/robocalling.html. Blanco, Octavio. “Robocalls Decline, but…...

This time of year, CUB’s at the State Capitol—and today we need your help to take on the big water companies. We hear a lot of complaints about high rates from Aqua and Illinois American, the state’s two biggest private water corporations. Unfortunately, Illinois law permits them to buy any…...

Who knew that memes, social media and graphic novellas could be used to break down and simplify utility concepts like capacity markets and legislation like the Clean Energy Jobs Act? Thanks to a partnership with PhD and Masters students in the “Introduction to Design in Learning Sciences” course at Northwestern…...

Do you have questions about your gas, electric or phone bills? Have you thought about going solar but need more information? Ever wondered what things you could do to help make your home more energy efficient? Attend one of CUB’s events this month to learn more. Check out our February…...

AT&T is phasing out its Access program after four years of offering discounted high-speed Internet and Wi-Fi service to eligible consumers. AT&T will no longer be taking Access applications after April 2020. However, people who sign up between now and April 2020 are still eligible for a year of Access…...

The weather outside may be cold, wet and windy, but there’s cause for celebration – most Illinois consumers natural gas prices have declined for the second consecutive month. Compared to a year ago, we’re paying less across the board for natural gas. The price per therm you will pay for…...