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Tell AT&T, Comcast to do something about robocalls

Did you know in 2018, people in the United States got hit with a record 47.8 billion robocalls? That’s about 147 calls per person. That’s ridiculous. And Illinois is one of the hardest hit states in the country–in December alone we received 168 million automated calls. Some robocalls are good–like…...

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Tell Your Senators: Don’t Back Down on Net Neutrality!

UPDATE: The U.S. Senate voted 52-47 to restore net neutrality – an important victory, but now net neutrality faces an even tougher battle in the House. Tell your Representative to stand up for net neutrality! The clock is ticking for net neutrality, the federal rules that preserve free and open access…...

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Illinois Internet Update

Update on the battle to protect our Internet: The Federal Communications Commission (FCC) this week formally voted to move forward with a proposal to gut Internet consumer protections called “net neutrality.” We want to thank the 2,000 people who signed our initial petition earlier this month. Here’s why it’s important…...

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Fight for your Internet!

We’ve talked a lot about AT&T’s push in Springfield to end traditional home phone service—but it and other Internet providers like Comcast have been busy in Washington too. They’re trying to dismantle historic consumer protections called “net neutrality.” And that’s could mean bad news for our pocketbooks. Get the facts, and…...

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Comcast: Data caps are coming to Chicago

By Sagar Dommaraju Chicago-area Comcast customers will soon face limits to their data usage, as the company expands its nationwide data cap trials. CUB warned the caps might come to Illinois way back in December,  when the consumer group asked CUB Action Network members to sign a petition against such restrictions to…...

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7 tips for better cable/Internet customer service

Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...

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What are we paying for?

We already pay a bundle for Internet service, and now a big Internet Service Provider (ISPs) wants to slap you with yet another fee for exceeding so-called “data caps.” Comcast recently enacted a policy in certain test markets that charges fees for customers who use more than 300 GB per month ($10 per…...

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An electric deal from…..Comcast?

By Samantha Vercellino Everybody knows that Comcast bundles cable, Internet and phone services, but did you know the company now sells electricity, too? Recently, a CUB staffer found a pitch for Comcast’s Energy Rewards plan in his email inbox. We decided to take a closer look at the deal. These…...

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Consumer listens to Dad, Calls CUB & saves on Comcast bundle

By Samantha Vercellino Last October, Lisa Karmenzind was ready to pull the plug on her Internet, cable and phone bundle from Comcast. Her monthly bill had jumped from $147 to $202, and she could no longer afford the expensive services. The Peoria-area resident wasted no time trying to sever ties…...

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Ding dong the Comcast/Time Warner merger is dead…

Good news for consumers!  Comcast announced last week that it will drop its bid for a $45.2 billion merger with Time Warner Cable. The merger between the country’s No. 1 and No. 2 cable companies would have put nearly 30 percent of TV and 55 percent of broadband subscribers under the…...

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